Legal Notices and Terms

Plain Talk About Our Services

What do we mean by an IT solution?

By an IT solution, we mean a system of software, interfaces, and accompanying consulting services tailored to your business processes. Each implementation is individually planned and documented. Standardized products may function differently depending on the customer environment. Liability for complete compliance with predefined specifications exists only with a written agreement.

Do the stated performance features always apply?

The performance features mentioned in product descriptions and offers are based on reference environments and tests under laboratory conditions. In practice, factors such as network latency, data volume, or third-party systems can affect actual performance. We expressly point out that all information is provided without guarantee of completeness or timeliness. Binding commitments require a separate contractual agreement.

How is support regulated?

Our support includes error analysis and resolution within the agreed service hours. Not covered are changes to the software that go beyond the original scope of services, as well as the rectification of disruptions caused by improper use or third-party interference. Please refer to the current Service Level Agreements of your contract for the exact terms.

What applies when using cloud services?

Cloud services are provided according to the respective applicable General Terms and Conditions of the data center operator. We assume no liability for the availability of external platforms or the security of data stored there, unless this is covered by a written assurance. Responsibility for compliance with data protection regulations lies with the customer.

What disclaimers apply to consulting services?

Our consulting is provided to the best of our knowledge and based on the state of knowledge current at the time of creation. Liability for the accuracy, completeness, or timeliness of the information provided is excluded, unless intent or gross negligence is present. Recommendations do not constitute legally binding information and do not replace legal or tax advice.

Service Spectrum for Your Digital Transformation

View All Solutions

Our modular IT building blocks cover the central requirements of modern companies – from infrastructure to process automation.

Cloud Infrastructure & Migration

We accompany the transition to scalable cloud environments with a clear roadmap: current-state analysis, security audit, step-by-step migration, and operational optimization. Suitable for production, logistics, and administration.

Advantage: Reduced downtime and transparent cost structure

AI-Powered Process Analysis

Machine learning identifies bottlenecks in procurement, manufacturing, and sales. Based on your data, predictive models are created that optimize order quantities, delivery dates, and maintenance intervals.

Advantage: Higher planning reliability and lower inventory costs

Cybersecurity for Industry 4.0

Protection of networked production facilities through segmented networks, zero-trust architectures, and continuous monitoring. Includes incident response plan and employee training.

Advantage: Protected operational processes and fulfilled compliance requirements

Custom Software Development

Tailored applications for your specific workflows – from database integration to mobile apps. Agile development with regular releases and integrated tests.

Advantage: Exact mapping of your business logic without compromises

Data Integration & Interfaces

Connection of heterogeneous systems (ERP, CRM, MES) via standardized APIs and middleware. Automated data flows replace manual transfers and reduce error sources.

Advantage: Unified data foundation for informed decisions

Our Technology Packages at a Glance

Basic

Cloud-Connect

Provision of a secure cloud infrastructure including data migration, basic access management, and 24/7 monitoring. Ideal for the first step into digitalization.

Professional

Process Automation

Integration of AI-powered workflows, automated approval processes, and real-time dashboards. Includes interfaces to common ERP and CRM systems.

Enterprise

Security & Compliance

Comprehensive security architecture with zero-trust model, segmented networks, and regular penetration tests. Includes GDPR-compliant reporting and incident management.

Custom

Individual Platform

Tailored software development based on your business logic. From requirements analysis through prototyping to productive delivery with a maintenance contract.

Do you have a specific project in mind? We are happy to advise you. Schedule a non-binding consultation now
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